Ngā raruraru ā-wai
Faults and outages
Having issues with your water?
There are water, wastewater (sewage) or odour issues. Take pictures, those are important to solve it soon
Frequently asked questions
What happens during an outage or interruption?
For planned work, we will give you five working days’ written notice and plan our work to minimise any inconvenience to you.
For unplanned work, we aim to respond within two hours and restore service within five hours.
If any interruption to the water supply, planned or unplanned, exceeds five hours, we'll make sure you have access to clean water by providing bottled water or setting up a water tanker or water hydrant close to your property.
Who is eligible for priority assistance?
We offer priority services to customers with vulnerabilities or those who are in need of some extra help. See Priority assistance for more information.