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Faults and outages
There are water, wastewater (sewage) or odour issues. Take pictures, those are important to solve it soon
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Faultages Child
Learn more about this specific aspect of Faultages
FAQ
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What else should I know?
Water and wastewater charges
Customer contract
By receiving our water and wastewater services, you are deemed to have accepted our customer contract. A copy of the contract is available on our website.
E-billing
Sign up for e-billing to receive your bills quickly by email. You can register on our website. Search for ‘Set up e-billing’. You can have bills, sent to multiple email addresses, including tenants.
Having difficulty paying?
Please contact us on 09 442 2222. Assistance is also available from the Water Utility Consumer Assistance Trust: www.waterassistance.org.nz
Disclaimer
This bill excepts errors and omissions and may be subject to final adjustment and corrections. For more information about any of the above charges or services, visit www.watercare.co.nz.
Our website has information on water and wastewater charges as well as other charges, such as special meter-reading costs.
Water leaks
If your bill is higher than usual, you may have a water leak. Information about how to check for leaks is available on our website.
Water meter readings
The volume charges on your bill may be based on actual or estimated water meter readings. Estimated readings take into account your household’s recent water consumption.
If the estimate differs from your actual consumption, your next bill will be adjusted automatically.
We aim to provide a high standard of service at all times. If you are unsatisfied with our service, you can provide feedback to [email protected]. If we are unable to reach a fair outcome for your dispute you can contact the Disputes Tribunal, an independent dispute resolution service, on www.disputestribunal.govt.nz.
Sample Cards
Card 1
PLEASE NOTE: You MUST REGISTER for viewing so we can keep you up-to-date on the status of the viewings and property. Inspections may be cancelled if there are no attendees registered or confirmed. To speed up the application process you can fill out an application online before you come to the viewing - https://www.tpsportal.co.nz/tenancy_application/tps7648
Select "Add a component to Home"
select "Cards"
select "Hero" and enter the field details
Note: Add any number of Cards as required.