Deep-linkable headings and FAQ sections
Anchor tags demo
Every heading on this page has a stable id. The sidebar lists them, and each one can be linked to directly.
Overview
This page demonstrates anchor links. The heading above was given the id overview automatically, derived from its own text - no editor markup was needed. Copy the sidebar link and the browser will scroll straight to it.
Overview
The heading above reads exactly the same as the one further up the page, and is deliberately duplicated. De-duplication is page-wide rather than per block, so this one becomes overview-2 and both remain reachable instead of one silently shadowing the other.
Project timeline and milestones
This block carries an editor-supplied anchor name, so the heading above is timeline rather than the project-timeline-and-milestones it would otherwise derive. A pinned name always wins a collision, which is what makes it safe to publish in an email or a printed document.
What happens next
The pinned name applies to the block's first heading only. This second heading still derives from its own text, so it is what-happens-next, and it indents one level under the entry above in the sidebar.
Billing and payments
Billing and payments
These questions come from the FAQ collection. The section heading below is deep-linkable automatically - nothing was marked up to make it so.
Apply for a trade waste agreement
If you are discharging wastewater that is not classified as low risk, you will need an agreement with us. This will set out the controls and monitoring we require to be in place, to assure us that your trade waste discharge is safe to receive into our wastewater network.
If your waste is classified as low risk, you don't need an agreement.
Can I add/move/disconnect a meter?
Residential meters: For the application form and a checklist of the information we require, go to Apply for a residential connection.
Business meters: For the application form and a checklist of the information we require, go to Apply for a business connection.
Are there other sources of water?
Some of our rural communities have a local source. For example, people living in Waiuku receive water that is sourced from an aquifer. It is treated and distributed via the town’s local network.
All other trade waste
Trade waste discharges from activities not listed in Schedule 1 of the bylaw are generally considered to be a higher risk. Typically, higher-risk customers will have robust systems to manage their trade waste and will undertake more frequent monitoring.
What is conditional trade waste?
It is any trade waste discharged:
- as a result of an activity not listed in Schedule 1 of the Auckland Council Trade Waste Bylaw 2013 and which complies with the Trade Waste Control 2019, unless authorised in a trade waste agreement
or
- from trade premises (including activities listed in Schedule 1 [page 16] of the bylaw) where the discharge exceeds 10 cubic metres per day or exceeds 0.5 litres per second
or
- which we determine to be conditional under Clause 7 (page 7) of the bylaw.
Your responsibilities
You must:
- follow the regulations set out in the bylaw
- have a trade waste agreement setting out your discharge limits and monitoring criteria. Learn more and apply for an agreement
- comply with the Trade Waste Control 2019 unless the agreement authorises an exemption.
Water meters
Water meters
A second section, to show that each FAQ heading gets its own sidebar row while the individual questions stay out of it.
Can I set up a payment arrangement for an IGC?
We will require full payment from most customers before we provide a connection. However, for developers who are building on a large scale with staged developments we can consider staged payments.
Can I nominate someone to help with my account?
Yes, you can authorise a trusted friend, caregiver or family member to speak with us about your account.
Can I ask for the IGC to be reconsidered?
Yes. You can request that we reconsider the IGC you have been charged. You can also lodge an objection to the IGC you have been charged, which will be heard by independent IGC Commissioners.
Read the Charter for Commissioners.
You cannot use an objection to challenge the content of the IGC terms and conditions. Click here for our customer contract.
Can I pay my bill online?
Yes, you can pay your bill online by credit card, debit card or account2account. For internet banking we are set up as a pre-loaded payee at all major banks. See Pay a bill.
You can also use MyAccount – select ‘Pay a bill’ in the top bar.